Privacy Policy
Privacy Policy
Last Updated: September 30, 2026
Sri Siva Subramanyeswara LLP (“we," "our," or "us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share information when you visit our website place an order or contact us.
By using our website you acknowledge that you have read this Privacy Policy. Where applicable we will obtain consent. Rely on another lawful basis for processing your personal information.
1. Information We Collect
We may collect the following categories of information depending on how you interact with our website:
- Contact information: Name, number, email address, billing address and delivery address.
- Order information: Products purchased order history, order value, delivery details and customer service requests.
- Payment information: Payment status, transaction reference and related details provided by our payment service provider. We do not intend to store payment card details on our own servers unless expressly stated at the time of payment.
- Technical information: IP address, browser type, device information and website usage data, where collected through our website or associated technologies.
2. How We Use Your Information
We may use your information to:
- Process, confirm, fulfil and deliver your orders.
- Communicate order confirmations, payment updates, shipping notifications and delivery information.
- Respond to customer enquiries, complaints and support requests.
- Process payments, refunds, cancellations and returns where applicable.
- Improve our website, products, services and customer experience.
- Prevent fraud, unauthorised transactions and misuse of our services.
- Maintain business, accounting and transaction records.
- Comply with laws, regulations and lawful requests.
- Send offers and marketing communications where permitted by law and subject to your preferences.
3. Payments and Transactions
Payments made through our website may be processed by third-party payment gateways, banks or other authorised payment service providers.
When you make a payment your payment information may be processed directly by the relevant provider in accordance with its own privacy and security practices. We may receive transaction confirmations, payment status and reference numbers to manage your order.
We encourage you to review the privacy policy of the payment provider you use.
4. Sharing of Your Information
We do not sell your information for money. However we may share information with third parties when necessary for the purposes described in this Policy including:
- Delivery and logistics partners: To ship and deliver your orders.
- Payment service providers: To process payments, refunds and related transactions.
- Website and technology providers: To host, maintain, secure and improve our website.
- Customer support and business service providers: To assist with customer enquiries and business operations.
- Professional advisers: Such as accounting or compliance advisers, where necessary.
- Government authorities or other parties: Where disclosure is required by applicable law, a court order or a lawful request or where necessary to protect our rights and safety.
Where third parties process information on our behalf we expect them to handle it appropriately and in accordance with requirements.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Ensure website functionality.
- Remember your preferences and settings.
- Understand website traffic and usage patterns.
- Improve website performance and user experience.
You can disable cookies through your browser settings. Please note that disabling cookies may affect the availability or functionality of some of our website features.
If we use third-party analytics or advertising tools those providers may collect information in accordance with their privacy policies.
6. Data Retention and Security
We retain information for as long as reasonably necessary to fulfil the purposes for which it was collected including order processing, customer support, accounting, dispute resolution and compliance with applicable legal obligations.
When information is no longer required we will take steps to delete it or otherwise handle it appropriately subject, to any applicable retention requirements.
We use technical and organisational safeguards to protect personal information from unauthorised access, disclosure, change or destruction. However no way of sending or storing data electronically is fully secure. We cannot promise absolute security.
7. Your Privacy Rights and Choices
Subject to law you may be able to:
- Request access to your personal information.
- Request correction of incomplete information.
- Request deletion of information that is no longer needed or that we are allowed to delete.
- Withdraw consent when processing is based on your consent.
- Opt out of communications.
- Raise a concern or grievance about how your personal information's handled.
To use these options contact us using the details mentioned on our website.
We may need to verify your identity before replying to a request. Some information may have to be kept because the law requires it for recordkeeping or to settle disputes and finish transactions.
8. Third-Party Websites and Services
Our website might contain links to third-party sites, payment services or other external platforms. Those services operate on their own or may have their own privacy policies and practices.
We are not responsible for the privacy, security or content of third-party sites. We suggest reviewing their privacy policies before sharing your information with them.
9. Children’s Privacy
Our website and products are not meant to encourage children to give information or place orders on their own.
Where the law requires guardian consent for collecting or processing a child’s personal information we will follow those rules. If you think a child has given information, inappropriately contact us so we can review the issue and take the right action.